Skip to content

Artisanal Roasted

Sustainably Harvested

Made with Love

Home / General terms and conditions

General terms and conditions

Adjust the contents of this page with your own terms and conditions before going live. The sections marked with an asterisk (*) are required under e-commerce law, the Distance Selling Act, or by banks and card companies that process transactions.

Don’t forget to highlight the terms that customers are most likely to look for – for example, how delivery is arranged. It is your responsibility to keep the terms and conditions up to date according to your own business circumstances.

 

Delivery terms*

Enter your delivery terms here. They must include:

  • Clear information about available shipping methods

  • Information about delivery time

  • Information about any shipping costs

Example:

The normal delivery time is approximately 3 days. During peak seasons, it may take longer.

We ship orders with PostNord. We do not take financial responsibility for delays caused by the shipping company.

If you discover damage to the package, you must immediately report this to the post office or other carrier and file a damage report. Do not collect a damaged package! If you discover the damage only after opening the package, and the damage is of such a nature that it can be attributed to the handling of the package by the post office or the carrier, you must contact them and file a claim. If you cannot resolve the matter with the post office or the carrier, please contact us. If you have placed an order and do not collect your shipment before it is returned to us (packages approx. 1 month, letters 14 days), we will charge you SEK 350 for the handling of the goods.

Shipping costs for an order are calculated based on the actual weight – this is done automatically in the online store and the shipping cost is displayed at checkout. Prices are based on the postage table for letters and parcels. For orders over SEK 2,500, we offer free shipping.

Right of cancellation / complaint*

Describe here how you handle returns and complaints.

  • The right of return, right of withdrawal, and open purchase must be available according to the e-commerce law (minimum 14 days).

  • Clear information about your store’s return management process.

Example:

We comply with the Swedish Distance Selling Act as recommended by the Swedish Consumer Agency. According to this law, you have the right to return ordered goods without giving any reason. This must be reported as soon as possible but no later than fourteen (14) days after receiving the goods (does not apply to specially ordered items). The products you purchase always come with a 1-year warranty. If you can prove that the product has a manufacturing defect, you will always receive new parts, but the warranty does not cover wear and tear. You are responsible for the postage costs when returning products. For refunds, please provide your postal giro, bank giro, personal account or bank account number.

 

Payment options

It may be useful for customers to see a summary of the terms for the different payment options you offer. The conditions are determined by your agreement with the payment provider, and you must inform your customers about these terms. Here are some examples:

Klarna

After identification and a risk assessment, Klarna will show you the payment options available to you. Regardless of the payment option you choose, Klarna handles the payment transaction, while the actual purchase of the product or service is carried out directly by the store. Therefore, product- or service-specific questions must be directed to the store. Current payment options that may be offered through Klarna include invoice, account credit, card payment, or direct bank payment.

Prepayment

You pay in advance to our bank account number. After placing your order at checkout, you will receive on-screen and email instructions on how to proceed. Please allow an extra day or two for delivery if you choose to pay in advance.

 

Minimum order value

The minimum order amount is SEK 300 including VAT.

 

Data protection law

Your personal data is processed in accordance with the applicable provisions of the General Data Protection Regulation (GDPR).

 

Disputes

Any disputes will initially be resolved in consultation with our customer service. We follow the recommendations of the National Board for Consumer Disputes and refer to the European Commission’s online dispute resolution tool: http://ec.europa.eu/consumers/odr/.